Prompt and Dependable Customer Service
At Trinity Tradex Pvt. Ltd., we earn our customers’ trust and satisfaction by prompt and dependable customer service, quality assurance, training, and engineering support – all contribute to the value, our customers have come to expect. We’re committed in implementing and maintaining the highest quality standards. In short, we aim for excellence in everything we do.
We have 5 well coordinated Sales/ Service offices in the Eastern India like Kolkata, Burdwan, Durgapur, Jamshedpur and Siliguri. Get in touch with us in case you need help.
It is Trinity’s policy to make spare parts generally available throughout the production life of a tool. As such, we are committed to providing the level of support expected and demanded by customers in Eastern India to accommodate product life cycle trends.
Meeting customer needs is a priority within Trinity Tradex Pvt. Ltd. Close attention is paid to providing the level of support required by customers to ensure their production processes continue with the minimum of delay. Repairs are generally carried out by local Trinity Service offices. Cost-efficient service is usually completed within 48 hours.
We have hotlines at every center. The moment a customer calls, the request is registered and sent to the Service Head. If the customer calls for the third time with the same complaint, the call goes directly to Mr. Samit Banerjee, Managing Director, Trinity Tradex Pvt. Ltd. Such is the stringent policy for handling customer needs. We firmly believe and adhere to the adage, ‘Customer is King’.